General Conditions of purchase

In compliance with the provisions of Spanish legislation in the Information Society Services Law (LSSI) published in the Official State Gazette (BOE) of July 12, 2002, the following document is published.
If you have any questions related to the purchase conditions or the privacy policy, you can contact us by email at sales@esterferrando.com

1. USE OF OUR WEBSITE

These Conditions are the only conditions applicable to the use of this website and supersede any other. You declare that, when placing your order, you have read and accept these Conditions without reservation.

By using this website you agree that:

– You can only use the website to make legally valid inquiries or orders.

– You will not be able to make any false or fraudulent order.

– Privacy and data protection. (See legal terms in the corresponding section). At ESTER FERRANDO KNITWEAR SL we are especially concerned about security and guaranteeing the confidentiality of the data provided by our clients. We are committed to giving you the best service and the best online experience. At the time a client places an order through our secure server, their personal and domiciliary data, and those related to their purchases and forms of payment, are incorporated into our database to process the order. In no case will personal information be transferred or sold by ESTER FERRANDO KNITWEAR SL.

You will only receive our Newsletter, where you can always unsubscribe easily by requesting it to info@esterferrando.com. If you are not subscribed to the Newsletter, the information you provide us in your order will only be used for the purpose of managing your order.
– If you do not provide us with all the information we need, we will not be able to process your order.
– By placing an order through this website, you guarantee that you are over 18 years of age and that you have legal capacity.

2. AVAILABILITY OF THE SERVICE

ESTER FERRANDO KNITWEAR SL, manages the online sales operations to third parties of the online store www.efk-bcn.com, specialized in the sale of fashion clothing.

The items offered through this website are available in Spain and in the countries that appear on the shipping list. No shipments are made to PO Boxes, therefore it is necessary that you give us the exact delivery address. To avoid problems in the event that you are not at home at the time of delivery, do not forget to indicate a contact telephone number.

3. HOW THE SALE IS FORMALIZED

There will be no sales contract in relation to any product until your order has been expressly accepted by us. If your order is not accepted, the amount will be refunded in full.

Once an order has been placed, you will receive an email confirming that we have received your request. Please note that this does not mean that your order has been accepted. All orders are subject to our acceptance. The purchase will only be accepted when we send you the shipping confirmation and it will refer exclusively and only to those products indicated in the shipping confirmation. We will not be obliged to supply you with any other product.

4. AVAILABILITY OF PRODUCTS

All orders are subject to their availability. If there are difficulties in terms of supply or stock, we can offer you substitute products of the same or different price, but if you do not want the change, we will generate a discount code for the value of the garment.

We reserve the right to remove any product from this website at any time.

We do not accept any responsibility for the removal or modification of any product or content on the website.

5. DELIVERY

Shipments are managed through the UPS company.

Delivery times vary depending on the destination of the shipment. To Spain and Portugal standard shipments approximately 48 business hours. For shipments to the European community between 5 and 7 working days. And outside the European Community between 15 and 20 working days.

If you want to receive your order by express service, please contact us through the contact form.
REMEMBER that SHIPMENTS ARE NOT MADE TO PO Boxes, therefore it is necessary that you give us the exact delivery address.

6. PRICE AND PAYMENT

The price of the products will be the one stipulated at all times on our website, except in the case of manifest error. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and the amounts that had been paid will be fully refunded.

The prices on the website include the corresponding taxes, but exclude shipping costs.

Prices may change at any time, but will not affect orders for which we have already sent a shipping confirmation.

By making a card payment you confirm that it is your property. The “payment” cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize the sale.

We accept payment by Visa and MasterCard credit cards.

Payment is made through a secure server (SSL) with an encrypted key. Through this security system, your credit card details are sent directly to the corresponding banking authority through a secure and encrypted connection.
Each bank chooses its own security system: some request an additional password, others send you a secret code by SMS. Please, contact your bank to know the procedure.

Nobody at ESTER FERRANDO KNITWEAR SL has access to your credit card details. Under no circumstances, not during payment or afterwards.

7. EXCHANGES AND RETURNS

To request an exchange or a return, you must contact us by email: sales@esterferrando.com, indicating the order reference and your name, as well as a brief description of the reasons for requesting the return.

-Instructions for Changes:
You can change our articles online by previously requesting it to the mail sales@esterferrando.com:

You must return the garment by courier service and the shipping costs will be on your part. Only in online purchases. Once we verify that you comply with our conditions of sale, we will proceed to generate a DISCOUNT CODE FOR THE VALUE OF THE GARMENT so that you can change the color or size you need. Only in online purchases. Shipping costs for the new delivery of the product at home are paid by the customer.

In both cases you have A DEADLINE OF 15 DAYS from receipt to CHANGE THE GARMENT and to make the CHANGE you must check that your order meets the following conditions:
The product must not be used.
You must send it in the same conditions in which you received it. Using or including its original packaging in addition to the instructions, documentation and packaging that may accompany it. There will be no exchange or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

Once received, we will proceed to examine it and we will notify you by e-mail within a reasonable period of time if the return is appropriate. APPROVED THE RETURN, we will proceed to pay you the value of the purchase through the same payment system that you have used in the purchase.

8. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, registered trademark and other intellectual property rights over the materials or content that are provided as part of the website correspond at all times to ESTER FERRANDO KNITWEAR SL.

9. WRITTEN COMMUNICATIONS

By using this website, you agree that most communications with us will be electronic. The notifications you send us should preferably be sent through our emails.

Notifications will be understood to have been received 24 hours after an email has been sent. If you think you have not received them, please contact us through the contact form.

10. SEVERABILITY

If any of these conditions or any provision are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.

11. OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time. You will be subject to the policies and Conditions in force at the time you place each order, except that by law or decision of government agencies we must make changes to said policies, Conditions or Privacy Statement, in which case, possible changes will also affect the orders you had previously made.

12. APPLICABLE LAW AND JURISDICTION

Sales of products through our website will be governed by Spanish legislation. As a consumer, nothing in this clause will affect the rights recognized as such by current legislation.